Refund Policy
Ignite Data is a leading provider of marketing solutions, including lead generation and data services. We are committed to providing our customers with high-quality data that can help them achieve their marketing goals. Our unique list collection and verification process ensures that our data is accurate, reliable, and up-to-date. We understand that our customers may have questions about our refund policy, and we are here to provide clarity on this important topic.
Our Refund Policy Overview
Our refund policy is designed to protect our customers and ensure that they are satisfied with their purchase. We guarantee that our data will be accurate, reliable, and up-to-date. If you encounter any issues with the data you receive from us, we will work with you to resolve the issue and provide a refund if necessary.
We stand behind our products and services, and we want our customers to feel confident in their purchase. We believe in saving our customers time and money, which is why we offer a 100% satisfaction guarantee for lead solutions.
Our Unique List Collection and Verification Process
At Ignite Data Services, we take pride in our unique list collection and verification process. We source our lists from distinct list owners and verify them through triple verification processes, including email, phone, and social media. Each set of data comes with different guarantees, and we work hard to ensure that our data is accurate and up-to-date.
We understand that businesses change rapidly, and our data can degrade by up to 6% per month. To combat this, we take modern figures to revive the data that is "updated consistently." This ensures that our data remains relevant and useful for our customers.
Our Guarantee for Lead Solutions
We guarantee that with every purchase, you will receive a delivery rate as guaranteed in the contract. If bad data is found, we will provide a quick resolution and refund for any database portion of emails that bounce or are outdated, undelivered, or disconnected.
If bad data exceeds 8%, you will receive a refund of $0.30 beyond that percentage. This ensures that our customers receive the highest quality data possible and are satisfied with their purchase.
We understand that our customers have unique needs and requirements, which is why we offer customized solutions that meet their specific needs. Our team of experts works closely with our customers to ensure that they receive the data and services they need to achieve their marketing goals.
Our commitment to customer satisfaction is evident in our refund policy, which is designed to protect our customers and ensure that they are satisfied with their purchase. We believe in building long-term relationships with our customers and providing them with the best possible service.
In conclusion, Ignite Data is committed to providing our customers with high-quality data and marketing solutions. Our unique list collection and verification process ensures that our data is accurate, reliable, and up-to-date. We stand behind our products and services and offer a 100% satisfaction guarantee for lead solutions.
Our refund policy is designed to protect our customers and ensure that they are satisfied with their purchase. If you encounter any issues with the data you receive from us, we will work with you to resolve the issue and provide a refund if necessary.
We understand that our customers have unique needs and requirements, which is why we offer customized solutions that meet their specific needs. Our team of experts works closely with our customers to ensure that they receive the data and services they need to achieve their marketing goals.
Thank you for considering Ignite Data for your marketing needs. We look forward to working with you and helping you achieve your marketing goals.
* The refund policy of Ignite Data is applicable based on the guarantee rates specified in the work order. To qualify for a refund, all returned mail must be postmarked to our address within 30 days of the commencement of purchase. Please note that each purchase only allows for one refund, and lists purchased for fax and email purposes are not covered.
Ignite Data reserves the right to verify the validity of the purchase at any time. The maximum refund value will not exceed the original purchase value, including taxes. If the addressee refuses mail pieces containing the accurate address, such cases will not be eligible for a refund.
It is important to note that the refund policy exclusively covers data obtained from Ignite Data only. Lists that contain, in full or partial, data from third-party or brokered data are not covered under this policy.
Ignite Data holds the exclusive right to close this guarantee without prior notice.